14-Day Return Policy

We're confident that you and your furry friends will love our products, but we understand that there may be times where things don't go as planned. Subject to this return policy, we will accept returns per the guidelines outlined below:

If you change your mind and would like to initiate a return, please reach out to us at hello@petterplace.com with your order number and details within 14 days of receiving your order. Return shipping fees are borne by the customer and all shipping or customs related fees are strictly non-refundable.

All items must be returned brand new and unused in the same condition as they were sent, in the original packaging, with all tags and labels intact. Returned items that are used, soiled (including pet hair), have odours (i.e. smoke, perfume, pet, etc.) or missing parts are not eligible for a refund. We are not obligated to accept returns if the item is not in its original, brand new condition.

Please note that made to order, customized & sale items are non-returnable.

All returns must be shipped back to the return address provided by us via a trackable shipping service. It is the responsibility of the customer to ensure that the return package is properly packed to prevent damage while in transit.

We will not be responsible for the loss of returns shipped via a non-trackable service, or returns damaged in transit due to lack of proper packaging.

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